FAQ
See Policy Form for Cancellation Policy, Key/Code Return, Other Fees
Why Should I Use a Professional Petsitter?
Not only will your pet be free from being in a small, concrete floored-kennel or only have limited potty breaks/playtime like a regular boarding facility would have, but they will be loved and cared for by an experienced animal care professional who is on call 24/7 for the owner and taking care of your pet's every need. There is no risk of fleas or ticks, illness or animal fights. Your pet would much rather stay home than be stressed at a kennel or stranger's house!
We are insured, bonded, pet cpr/first aid certified, senior pet/end of life care certified, and a member of Pet Sitters International. We treat your fur baby like they are our own and go above & beyond for them to have the best staycation ever! 24 hour vacation stays, or overnights mean your fur baby will be watched and spent time with by our side every day/night! You will have peace of mind knowing that you will be updated daily with photos of your pet, updates on their behavior. and can get in touch with the sitter at any time needed while they are servicing! We always listen to and keep the owner's instructions with us to look at and follow any rules or special instructions you have for the pet. Professional pet sitters differ from hobby or relatives pet sitting for you- As they don't have the experience a professional has or the certifications/education- a neighbor or relative is a good back up plan in case of an emergency though!
What Steps are Needed to Book?
In order to book any pet care appointment (excluding nail trims), we must first have a meet and greet at the owner's home. For pet sitting or wedding services, we will meet each other/the pets, go over their care/routines, where things are for them, any quirks they have, any training you would like the sitter to stay up to date on with pet, pet/owner info, my policies and a key/code/return plan.
For a dog walking only meet and greet, we will go over owner/pet info, policies, any walking quirks they have, leashes/collars and key/code plan. All meet and greets are $25.
Secondly- at the meet and greet/beforehand via call or message, we will discuss dates the owner needs services for, costs, how many animals and what kinds, etc.
In order to book any service in advance- the owner must provide half down of the full payment amount at the meet and greet or before meet via online payment. The other half of payment to be due first day of services. (Full payment is always due on the first day of services/the 1st hour of services for any service we have!!) Late payments of of 24 hrs or more past booking will be charged an additional $20 fee!
What are Your Policies?
Our policies are listed in the "policies form" under the "forms" tab above. A copy will be given to you at the meet and greet for you to read over and sign. Feel free to make a copy.
Where are Your Service Areas?
We are based in Byron NY and service surrounding counties. Ask about farther away locations! Distance fees may apply
Are You Available Weekends, Holidays and Evenings?
Yes! We are open 24/7 and if we have availability we will be there! Holidays have an additional charge. See Policy form.
What Payments are Accepted?
Cash, Check (made to "Alexa's Angels Petsitting"), Apple Pay, Venmo- Alexa97.
Do You Have References or Reviews?
Yes! We have multiple references who have used our services, inquire for more info. We have many 5 star reviews on Google and Facebook.